- What products do you sell?
We offer digital video special effects assets and design resources. All products are digital downloads; no physical goods are included.
- How do I access the products after purchase?
Once payment is successful, the system automatically delivers the product via:
Instant access to the download page
A download link sent via email
Download access is typically available within 1–5 minutes of payment completion.
- Do download links expire?
Some download links may have an expiration date or a limit on the number of downloads.
We recommend downloading and backing up your files promptly after purchase.
- Can I get a refund?
As these are digital products:
The service is considered complete upon delivery.
Refunds are not available for products that have already been downloaded or accessed.
Please refer to our “Refund and Return Policy” for specific details.
- Do EU users have a 14-day right of return?
Under EU regulations regarding digital content:
Users waive their right to a 14-day “no-questions-asked” return once the delivery of digital content has begun.
By purchasing and initiating the download or access, the user agrees to this term.
- What if I cannot download the file?
If you encounter issues such as:
An invalid download link
Not receiving the email
Inability to access the file
Please contact our customer service team, and we will assist you in restoring access.
- Is payment secure?
All payments are securely processed via Stripe:
Full credit card details are not stored.
Encrypted transaction processing is supported.
Anti-fraud security mechanisms are in place.
- Can the products be used commercially?
By default:
Products are licensed for use.
They may be used for personal or commercial projects (please refer to specific product descriptions).
Reselling, sharing, or redistributing the asset files is prohibited.
- What if I need technical support?
If you encounter any issues while using the products, you can contact us via:
📧 Customer Service Email:video@clipfusionkit.com
📞 Phone: +1 514 284 0024